Privacy Policy

1. Introduction

Druto Express ("Drutoexpress," "we," "us," or "our"), a brand of Drutoexpress Logistics Solutions Private Limited, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (www.drutoexpress.com), mobile applications (Druto User, Druto Merchant, Druto Driver), and related services (collectively, the "Services").

By using our Services, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Identity Information: Name, date of birth, gender, and profile photo.
• Contact Information: Email address, phone number, and delivery addresses.
• Account Information: Username, password, and account preferences.
• Payment Information: UPI IDs, card details (tokenized), and transaction history. We do not store complete card numbers.
• Device Information: Device type, operating system, unique device identifiers, and IP address.
• Location Information: GPS coordinates, delivery addresses, and location history for delivery tracking.
• Order Information: Order history, preferences, dietary restrictions, and saved items.
• Communication: Messages, reviews, ratings, and customer support interactions.

2.2 Non-Personal Information

We also collect non-personal information that does not directly identify you, including:

• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent
• Click patterns and usage statistics
• Aggregated demographic data

3. How We Collect Information

We collect information through:

• Direct Collection: Information you provide when registering, placing orders, or contacting us.
• Automated Technologies: Cookies, web beacons, and similar technologies when you use our Services.
• Third Parties: Payment processors, analytics providers, and social media platforms.
• Mobile Device Features: Camera (for profile photos), GPS (for location services), and contacts (with permission).

4. How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: Processing orders, facilitating payments, coordinating deliveries, and providing customer support.
• Account Management: Creating and managing your account, verifying identity, and maintaining security.
• Personalization: Recommending restaurants, products, and offers based on your preferences and order history.
• Communication: Sending order confirmations, delivery updates, promotional offers, and service announcements.
• Analytics: Understanding usage patterns, improving our Services, and developing new features.
• Marketing: Sending promotional communications (with your consent, which you can withdraw anytime).
• Legal Compliance: Complying with applicable laws, regulations, and legal processes.
• Fraud Prevention: Detecting and preventing fraudulent transactions and unauthorized access.

5. How We Share Your Information

We may share your information with:

• Merchants: To fulfill your orders, including your name, delivery address, and order details.
• Delivery Partners: To facilitate delivery, including your name, phone number, and delivery address.
• Service Providers: Payment processors, cloud hosting providers, analytics companies, and customer support tools.
• Business Partners: With your consent, for joint marketing or promotional activities.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.
• Affiliates: Our parent company, subsidiaries, and affiliates for operational purposes.

We do not sell your personal information to third parties for their marketing purposes.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login sessions.
• Analyze site traffic and usage patterns.
• Deliver personalized content and advertisements.
• Improve website performance and user experience.

You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Services.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for data transmission.
• Tokenization of payment card details.
• Regular security audits and vulnerability assessments.
• Access controls and authentication mechanisms.
• Employee training on data protection practices.

Despite our efforts, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services and fulfill the purposes outlined in this Privacy Policy.
• Comply with legal obligations, resolve disputes, and enforce our agreements as Drutoexpress Logistics Solutions Private Limited.
• Maintain business records and financial records as required by law.

When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws.

9. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information (subject to legal obligations).
• Restriction: Request restriction of processing in certain circumstances.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing for direct marketing or legitimate interests.
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis.

To exercise these rights, please contact us at privacy@drutoapp.com.

10. Children's Privacy

Our Services are not intended for individuals under the age of 13. Drutoexpress Logistics Solutions Private Limited does not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Third-Party Links

Our Services may contain links to third-party websites or services. Drutoexpress Logistics Solutions Private Limited is not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information during international transfers.

13. Changes to This Privacy Policy

Drutoexpress Logistics Solutions Private Limited may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact Drutoexpress Logistics Solutions Private Limited:

• Email: privacy@drutoapp.com
• Address: Office no.40, Jhora Magra Complex, Near 7th Sky Hotel, Goyali Choraya, Sirohi - 307001
• Phone: +91 99922 21953

You also have the right to lodge a complaint with the relevant data protection authority if you believe your privacy rights have been violated.