Frequently Asked Questions

You can place an order through the Druto User app or by visiting drutoapp.com. Simply browse restaurants or stores, add items to your cart, select your payment method, and confirm your order. You'll receive real-time updates on your order status.

Our average delivery time is 30 minutes for food orders and 15-45 minutes for grocery and essentials, depending on your location and order size. You can track your order in real-time through the app.

Yes! You can schedule orders up to 7 days in advance. During checkout, select the "Schedule" option and choose your preferred date and time slot.

We currently deliver to all major areas in Sirohi city. Enter your address in the app to check if we service your location. We're continuously expanding our coverage area.

Absolutely! Once your order is accepted, you can track its entire journey from preparation to delivery on a live map. You'll also receive push notifications at each stage.

We accept UPI (Google Pay, PhonePe, Paytm, etc.), credit/debit cards (Visa, Mastercard, RuPay), net banking, and cash on delivery (COD) where available. You can also use Druto Wallet credits.

Delivery fees vary based on distance, order value, and demand. Orders above a certain amount may qualify for free delivery. The exact fee is displayed before you confirm your order.

During checkout, you'll see a "Apply Coupon" field. Enter your promo code and click apply. The discount will be automatically calculated and shown in your order summary.

Yes, all payments are processed through PCI-DSS compliant gateways with end-to-end encryption. We never store your complete card details on our servers. UPI payments are processed through secure NPCI channels.

You can cancel your order before the merchant accepts it for a full refund. Once accepted, cancellation may not be possible or may incur a fee depending on preparation status. Check our Refund Policy for details.

Please report any issues within 2 hours of delivery through the app or by contacting our support team. We'll review your request and process a refund or replacement as appropriate. Photos of damaged items may be required.

Refunds to UPI/cards/bank accounts typically take 5-7 business days. Druto Wallet credits are refunded instantly. For COD orders, refunds are processed to your wallet or bank account within 3-5 business days.

You can apply through the Druto Merchant app or by emailing us at partners@drutoapp.com. Our team will review your application and guide you through the onboarding process, including menu setup, training, and going live.

Commission rates vary based on category, order volume, and partnership terms. Contact our partnership team at partners@drutoapp.com for detailed pricing and customized packages.

Payouts are processed transparently to your registered bank account on a weekly basis (every Tuesday). You can view your earnings, commissions, and payout history in the Druto Merchant app under the "Earnings" section.

Download the Druto Driver app and complete the registration process. You'll need a valid driving license, vehicle registration, and identity proof. Our team will verify your documents and activate your account within 24-48 hours.

Delivery partners earn per delivery plus incentives for peak hours, distance, and performance bonuses. Earnings are credited to your wallet daily and can be withdrawn to your bank account instantly.

You have complete flexibility! Log in and accept deliveries whenever you want. There are no fixed working hours. However, peak hours (lunch 12-2 PM, dinner 7-10 PM) typically offer higher earnings and incentives.

Our franchise bundle includes: Druto branded Android & iOS apps (User, Merchant, Driver), web platform, dark store setup blueprint, cloud kitchen infrastructure guide, cold storage specifications, staff training program, marketing support, and ongoing technical assistance.

We're currently accepting franchise applications for cities near Sirohi including Abu Road, Pindwara, Mount Abu, and Sumerpur. If your city isn't listed, you can still apply and we'll consider it based on market potential.

WhatsApp us at +91 99922 21953 with your city, background, and investment capacity. Our franchise team will reach out to discuss the opportunity, requirements, and next steps.

On the login screen, tap "Forgot Password" and enter your registered email or phone number. You'll receive an OTP or reset link to create a new password.

Yes, you can save multiple addresses (home, work, etc.) in your profile. During checkout, simply select the address you want the order delivered to.

You can request account deletion through the app settings or by emailing privacy@drutoapp.com. Please note that pending orders and wallet balances must be resolved before deletion.